Please allow sufficient time for your order to arrive safely, shipping times vary worldwide but generally take between 10-15 business days or longer during busy holiday periods. Although we ship within 24 hrs from our workshop situated in Karachi Pakistan, shipping times should be used as a guide only, we have no control over delays as a result of the postal / courier service and will not be held responsible for any items lost in the post. All orders are sent via Courier and require a signature upon receipt.
Please ensure your shipping details are correct, products returned to us as a result of an incorrect shipping address will attract additional shipping costs and/or restocking charges equal to the cost of shipping.
Images on site should be used as a guide only, color and tones of the item vary since all monitors are calibrated differently. We do not accept returns or issue refunds on perceived slight color variations. All care is taken to ensure items are accurately listed, damage free and are carefully checked before being shipped. We are not responsible for items damaged in transit.
In the unlikely event that you are unsatisfied with your purchase, please contact us immediately and we will endeavor to resolve any issues as quickly as possible. Order cancellations prior to shipping will incur a re-listing fee.
We process refunds where an item has been incorrectly listed, the wrong item has been sent or if the item is damaged. We do not process refunds if you have simply changed your mind, for an unwanted gift or for naturally occurring skin imperfections. Refund requests should be made to us within 7 days of receipt of the item and are given on the return of new and unused items only. Shipping costs will not be refunded. Refunds will only be processed after the return of the item via registered and trackable post, returns sent without a registered and trackable ID# will not be processed.
Pakistan Customs has the authority to inspect and open all packages sent internationally. Please check your countries customs laws regarding the import of leather products and/or any additional costs that may be incurred, we will not be held responsible for items seized by customs.